Episode Transcript
Speaker 1 00:00:06 Welcome to the NSYNC Insurance Podcast. This week we have a special bonus episode. This recording was from our Beauty and Aesthetics Q and A event with Faces and NSYNC Insurance. A big thank you to Leanne and Holly for all their answers and discussion For today. If you enjoy a podcast, make sure to leave a rating on your favorite podcast directory. I'm gonna kick it off then, and then we'll see obviously how things go. So, obviously some people may have heard of you guys before, but for those who don't know, um, Holly, could you introduce yourself and, um, how you fit into this, uh, q and a?
Speaker 2 00:00:48 Yeah, absolutely. So I've actually had to write down points because I, I, um, I always ramble. So <laugh>, I mean, and there's so much to say about faces, so I mean, I'm doing it now, now already, aren't I? So, um, that's alright. Alright. I'll tell you in brief a bit of art faces. So for those of you who don't know, faces is essentially the ultimate app for aesthetic practitioners and beauticians to run their business run. So we have hundreds of fully insurable consent, temp consent form templates, which are insured by nsync. Uh, we have over a thousand prescribers to connect with via the app. We're also connected and linked with seven licensed pharmacies and many wholesalers as well. So you can buy all of your stock, whether it be, uh, um, non-prescription items, but also your prescription items for your clients. We also have a pay later finance option so your clients can split their payments.
Speaker 2 00:01:41 You can take payments straight from your app as well. It's also got a booking system and if you're training score, you can advertise your courses on there and you can book in for courses via that app as well. So essentially it's designed for practitioners, uh, by practitioners. And the development of the app is very much led by what practitioners need for their business to help them save time and also save money. Not only is spaces of free app, but we've now have over 70,000 users using the app who are all in the aesthetics and beauty space. So we very much built a community with our users as well. So for anyone who's not currently using faces, whether you are an experienced practitioner or a new practitioner and you're feeling a little bit overwhelmed, you don't know where to start, you are struggling with all the paper that you've got in your clinic, it's basically gonna help you. And yeah, it's free, so download it <laugh>, that's in short, a little bit of out bases.
Speaker 1 00:02:46 Nice. Brilliant. It's very comprehensive as well.
Speaker 2 00:02:51 Yeah. Okay, <laugh>,
Speaker 1 00:02:53 That was gross. So, uh, moving on then you've gotta kind of match that now. Uh, Leanne. So what, how do you
Speaker 3 00:02:59 Fit? I know, what do I say? What do I say? So <laugh>,
Speaker 1 00:03:03 So,
Speaker 3 00:03:04 Um, we are in sync insurance. We're the fastest growing insurance broker in the UK or one of,
Speaker 3 00:03:10 We very much specialize, um, in beauty and aesthetics. So we can tailor products to anyone who is a, maybe a smaller mobile technician who's just doing basic beauty from nails, eyebrows, uh, massage, that kind of basic beauty, all the way up to aesthetics. So you're doing your Botox, your fillers. We can look at self-employed practitioners, we can look at salons as well. So if you've got a salon where you need your stock and your contents and covered, we can cover that as well. Majority of ours with the aesthetics and beauty though, we cover for products liability of public liability and medical professional indemnity. So those two sides of things are if you were to drop a pot of wax onto someone's carpet while you are doing a treatment, it would cover that third party property damage. If you then did accidentally hurt somebody by a treatment via treatment or there was no urgent reaction, your medical professional indemnity cover is going to cover that. A big part of this though, and the whole point of this chat is that we partner with faces. So they have got, we've got a mirror image in sync consent app, which is the mirror image of faces. Um, so we work really closely because if those claims do happen, part of that claim process is that you need to provide your consent forms.
Speaker 1 00:04:29 That's absolutely brilliant. So since works great hand in hand for practitioners Yeah,
Speaker 2 00:04:38 <laugh>. Yeah, absolutely. And sort of as a business, um, well as faces and in sync as well, I guess. I'm sure you guys feel the same. You know, we're trying to promote best practice as much as possible and the complete process in terms of always getting your client fill out a consent and medical form, attach your before and after pictures, which get timestamps through faces or the NSYNC app. Um, you can add your batch numbers, you can add, you can send aftercare to your patients as well. Um, and that, that has a paper portrayal. Um, you can add your facial mapping onto your consent forms. So there's so many different things on the consent forms via both the Faces app and the Insync Cap, which really prompt practitioners to, to take down these notes and to do these things because you know, a lot of people will just forget about their before and after pictures if they're in a busy clinic.
Speaker 2 00:05:35 But it's actually there in front of you on your app so that you are reminded to, to get that information. Um, and then obviously if a claim situation was to ever arise, you've got that peace of mind that everything is there that you need. And the fact that we obviously partner with you guys as NSYNC should give practitioners that reassurance as well that Okay, obviously the claim might go ahead. However, I've done everything from my side that I can possibly do by way of compliance and as a practitioner, you, you've got to pr protect yourself and your patient at all costs.
Speaker 3 00:06:12 Yeah, absolutely. I was discussing with our claims team, actually our claims handlers. Um, I asked him when a consent form is not completed, what's the main reason for it? And the biggest, and he said almost 100% of claims where someone has not done a consent form is because they've done a treatment on their family and friends. And you think your friend is not going to make a claim against you If they have a reaction, you make a mistake or they've just trained and they wanna practice on their friends and family before they go out into the big bad world. You've got to get into the best practice of filling out these consent forms. They are vital or you are, you are a, you're ruining in a friend's relationship because you're gonna have to go through that whole thing on your own without the support of insurance. But that's the whole point of insurance claims don't just happen because you have made a mistake. They happen because someone can have an analogy, even if you've done a patch test, they can have a reaction if you've not filled it in, you've, you, you're opening yourself up to a potential claim that you are gonna have to financially support that yourself or seek legal advice on. Yeah.
Speaker 2 00:07:24 And clients' knowledge these days is getting a lot better. Clients know that they need to fill out a consent, a medical form. If your friend or friend of a friend is not happy with something that you've done by way of the treatment and they actually know that they've not filled out a consent form, they can easily use that against you because clients, clients are picking up on how practitioners should behave and what they should be doing within their clinic. Whether it's what products they should be using, what processes they're using, what softwares they're using. You know, clients have that knowledge now because of the power of social media because they see online every day what can go wrong as well as the, the beautiful pictures of like before and afters. They're also seeing this practitioner did this to me, look what's happened to my face, et cetera. Yeah, absolutely.
Speaker 3 00:08:18 The smaller products, there are smaller products out there that don't say within their statement of fact or when you apply for insurance, it won't stipulate that you need a consent form that generally if they're not asking you to do it, it means that they probably won't deny a claim. But it might be a smaller insurance policy that's gonna be for nails or a waxing an eyebrow, but it should still be your standard practice. The majority of insurers within a statement of fact that you are agreeing to. And if you are buying it over the phone, especially at nsync, our advisors read that statement of fact bullet point by bullet point, which you agree to and most of the time it says you will fill out a consent form a patient information sheet and provide an aftercare sheet to your client for every single treatment, every single time you do it. And that's the other thing is that some people think that they've come in for a treatment four weeks ago, they've done a consent form, then they don't have to do one this time. You do, you have to do it every single treatment that they come in for.
Speaker 2 00:09:22 You know what Leanna as well, the amount of practitioners I speak to who say, who try and tell me that, oh no I don't, my client doesn't need to do it every time they do. They, they do have to do it every time. You know that that's, that's how it is. And I think it's, it's really difficult because I think a lot of practitioners train maybe with an academy who tell them different and then that's what they believe is right. Um, you know, and, and it, it is quite concerning as well especially because you know, they've paid for a course and then the training academy just isn't giving them the right information. Um, so that's why it's really important that others faces and you guys as nsync, we do educate practitioners as well. Not in any, by any means a patronizing way, but a way cuz we want to make sure that them and their patients are, are safe and, and they're protected if anything was to go wrong.
Speaker 3 00:10:25 Absolutely. I think the aftercare is just the aftercare sheets as well are just as important as a consent form. If you have just done microblading on somebody and that aftercare form wasn't given to them, that they shouldn't go and sit in direct sunlight or put something on that area for however many hours and then they come back a week later and they've got this gorgeous tan cuz they've been off to Spain sitting in the sunshine and you didn't tell them and they've come back with a massive reaction, you've, you can't support yourself cuz you didn't advise them. And even if you verbally have told them that's not going to stand up and cook cuz it's, he said, she said, so you need to have everything written down, recorded as you say time stamped. Yeah. So that you can evidence that you did things the right way. Yeah.
Speaker 2 00:11:15 And via the Insync app and the Faces app, it's, we, we've designed it so that it's so easy for you guys' practitioners, we have hundreds of consent form templates literally ready for you to use. You don't have to write your own or Google them, they're all there with the correct information, the correct questions so that you can literally just go into your settings, select the ones that you need for the treatments that you do. It means as well in the future if you train in any of the treatments, you can just go in and add them in and then you can forward them to your client's email. They don't even have to come into clinic to fill it in. They can fill it out on their email and then that saves to your account and then every time they come in you'll be able to see the previous ones they filled in as well. So it's yeah, definitely designed it to make it as easy as possible.
Speaker 3 00:12:07 Yeah. And medical forms as well. If somebody comes in for a treatment and you've got that record that you went through a, through medical conditions form with them and they've not disclosed something which has then led to a reaction of some sort or a claim that protects you as a practitioner cuz they didn't declare it in the first place. Yeah. If you'd have known about it, you might not have done the treatment,
Speaker 2 00:12:31 But as practitioners you should, you know, you should be, you should be wanting to know their medical history anyway, regardless of the fact that it's a necessity. You know, you should be wanting to know if they're on any medication, if they've had any health condition which can prevent them from having the treatment. And that's just as important as the consent form. Um, so, so important. And then as you say, Leanne, you know, if the information they've provided on that form happens to not be correct or there's, there's things missing that wouldn't obviously be your fault because you are, you are doing the treatment based off the information that they've given.
Speaker 3 00:13:11 Absolutely. Just makes it safe practice and it, it fathoms me, I think the whole friends and family thing, I think people, I'd probably do it myself if I was a beautician, I'd be like, oh, I just, yeah. You know, I wouldn't think about it and I was quite surprised when our claims team was like, I can almost guarantee 100% of claims that are denied without a consent form. It's because they've done it on a friend or family.
Speaker 2 00:13:34 Wow. And that is, that's so interesting. But also when you think about it, it's not surprising at the same time. Yeah,
Speaker 3 00:13:41 Yeah.
Speaker 2 00:13:42 And, and just I think if, if there's any practitioners listening who kind of regularly do treatments on friends and family who are thinking, oh my god, you know, I should really start doing this, please start doing it. Yeah. So you should want to showcase your professionalism to your friends and family as well. You know, show them you consent forms, show them how professional you are, you know, don't treat them any differently to, to any other client. Yeah. You should be proud of what you're doing and and and show them that.
Speaker 3 00:14:15 I just think the app as well, it just keeps, like you said, it keeps it in that one place. Yes. Um, I mean I know that the story that I was told, um, sort of how faces became about really and part of that was because it was keeping on top of paperwork. Cuz you are so busy, running a business is hard and the admin side of running a business is probably the hardest part. It's like doing your account. Nobody wants to sit down with a pile of paperwork and stack it in files and go through that process. Like you say, you've got your client in front of you, you can take a photo, upload it to that client file within seconds and it's locked and loaded in ready to go.
Speaker 2 00:14:57 Exactly. Doing the treatment is this much of the actual job as a practitioner. Yeah. Um, but yeah, it was um, obviously was designed by Ash who was a practitioner and Ben who's, you know, the co-founder who um, previously worked as business partners as well. They were running around the country doing all these clinics, paper flying everywhere, having all these files that they just did know, did not know what to do with like information was missing and they were like, oh my god, I wish there was just
Speaker 2 00:15:32 An app. And then that's where it all started. And that is why the app is where it is today because it is designed for practitioners by practitioners. The development of the app is very much led by the feedback that we get from all of our users, whether they be a beautician or an aesthetics practitioner or anything in between. And we, we are just trying to make it as good as possible. Not only so that it saves you time and money but so that it, it is bulletproof when it comes to insurance situations. So you know, and you've got that peace of mind that you've got everything filled out that should be filled out. Um, and proof of everything as well.
Speaker 3 00:16:19 I think everyone has this um, idea that us as brokers or as the insurer, we're all trying to get out of paying a claim. This partnership is to try to help you see a claim through and get it settled without everything you need that is built into that app. If you haven't ticked off everything on that client file, then a claim's not gonna happen. Is it cuz you've let yourself down in keeping it tidy and keeping it together. And we are here to try and get every single claim through because a claim, like I say, it doesn't have to be your fault for a claim to happen. You know, accidents happen, allergic reactions can happen. A slight change in a product from using one um ink to another can cause a reaction. They've got to do their patch tests. That's just as important. And on that patch test as well, a lot of people, and I've seen them do it, I've been sat in a salon when someone's come in and they've signed a waiver form for a patch test, don't sign waiver forms.
Speaker 3 00:17:25 A legal team who go up against any insurers in that sense where you haven't made somebody fill, do a patch test but the product manufacturer stated you should do a patch test before you use this product. You will lose the claim because you've, even though they've signed a waiver form, you have gone against product manufacturer guidelines and you will lose it. They are literally not worth the writing they're ITing on. So that waiver form does not protect you do a patch test every single time. If they won't and refuse to come in for a patch test, don't treat them <laugh>.
Speaker 2 00:18:04 Yeah, yeah. Do you know what as well that just made me think, um, there are a lot of clients who will put their own health at risk because they want the treatment. So this is again why it is so important that you triple check their medical conditions. And I know it's a little bit different to what you were saying but um, you know, I've spoken to so many practitioners who, who uncover actually this person is on x, y, Z medication. They've not written it in their consent form cuz they didn't know how to spell it. But also they, they're that desperate to have the treatment and they think oh yeah it'll be fine that that's actually putting you at risk as well.
Speaker 3 00:18:50 Yeah.
Speaker 2 00:18:50 So you just got to triple check everything.
Speaker 3 00:18:53 Absolutely. Especially with medical conditions as well. On that note, if you ever get a medical condition that you know could, could be quite serious. Let's say someone has been treated for breast cancer and they've come out of treatment, they might be in recession, you are not sure if you should do this treatment to back yourself up, ask your client to go to because the insurers as insurers, they cannot tell you if you can or you cannot. But you get your client to go to their doctor and get the advice from their doctor and say, would I be okay to have this treatment and get the doctor to provide a note saying yes, it would be safe for you to have this treatment and add that on your medical form. It's to back you up and support you but also makes you look even more professional cuz you're looking out for your client's interest at the same time. Yeah,
Speaker 2 00:19:39 Absolutely. And um, just on that note as well, um, your prescriber can always help you as well. You know, your prescriber is either a doctor, pharmacist, medic Yeah. Prescriber. And if you need any advice on medical conditions, you know they are a, they are there to support you as well.
Speaker 3 00:20:01 No, I've heard of that one before. I've learnt something today. There we go.
Speaker 2 00:20:04 <laugh>. Yeah. Do you know what, cuz I'm not a practitioner myself or a medical professional and um, if, if any practitioners ask me any questions around, you know, can some, can someone with x, y, Z condition have this treatment? I just ask them to refer to their, to their um, prescriber And it might be that the prescriber needs to check with somebody else, you know that. But you know, at least hopefully they are aex practitioner so they can give you the right advice.
Speaker 1 00:20:37 Now that's really signed advice from, well both of you to be honest. We just kind of ran off with that and started just trying. Great. You're so passionate I don't need questions we've just answered I think. No. Do you know
Speaker 2 00:20:48 What here is with some questions Now we we're going off on a tangent.
Speaker 1 00:20:54 That's all right. So for anyone watch watching, if you do want to ask a question, please put it in the chat box below. It should be at the bottom for the zoom. I've come up with a couple of questions as well, which to be honest, half of them have already been answered by you. Two fabulous people. So <laugh> sorry great start. I actually
Speaker 3 00:21:11 Forgot for a minute. You were with us Dawn. Sorry
Speaker 1 00:21:14 <laugh>. I I'm just hiding in the corner having a good listen. Um, and I was just seeing in the back of my head just make a really good podcast episode so my, I upload it to the podcast as well and then I've done that bro. So I guess I've got a question for you Leanne. So how would purchasing a beauty and or an aesthetics insurance, fruit NSYNC can benefit um, practitioners out there
Speaker 3 00:21:42 By? By purchasing insurance you mean?
Speaker 1 00:21:44 Yes. Obviously we're not the insurers, we're the brokers but
Speaker 3 00:21:48 Obviously yeah, so we work, we're a bro, we are a broker so we have a panel of insurers so we work with a number of them. So that means that we can tailor an insurance policy to suit you. I sort of touched on it earlier, if you are just a small beautician and I've got a few friends, they just focus on nails, they go around people's houses, she comes around and does my nails, I need her to come around and touch mine up. Um, she might come around and do waxing um, or hairdressing. Something as simple basic as that, that we've got one product for that. Then from that upwards up to about semi-permanent makeup, we've got another product that will put you on. We've got another product that could be done for a salon. So we can literally tailor down your insurance to what suits you and find you the be the most cost effective price depending on what you need.
Speaker 3 00:22:41 And you can select your level. So as I mentioned earlier, you've got your medical professional indemnity, medical professional indemnity is there to protect you in the event that you make a mistake or you accidentally hurt your client or harm them anyway by doing the treatment and you can pick your level of cover. And that's really important that level of cover and I cannot stress it enough, we had a claim for Botox where it wasn't the client's fault, it was a product fault. The product was faulty. She treated six people completely not her fault over a hundred thousand pounds. That claim costs one claim. The minimum we offer for medical professional indemnity is a million. So you can see it sounds like it's a lot but that one claim at a hundred thousand pound that's massive. If she did, if she'd only got a policy that was cover 150 or 250,000 pound medical professional indemnity, that would've scared me when that claim started coming through as to where that was gonna stop cuz it's not, it's an aggregate.
Speaker 3 00:23:46 So it's not 250,000 per claim, it is an per year. So you've got to make sure that your medical professional indemnity is of a decent standard for your business. If your salon is huge and you've made a real massive success of your aesthetics business, I wouldn't even stop at a million. I'd consider going to two war five and getting your cover at a higher level. Um, in that sense you've got your public liability so that will cover any person if you're going into someone's house. If you knock an ornament off the side, you do drop that wax pot on the floor and you know, put a nice stain on someone's carpet. The public liability covers third party image, uh, injury and property damage. So if your client is coming into your salon and the floor's wet and they go flying on something, that's what covers their injury. So being with us, we really care about what you guys need as a practitioner and we can really tailor down your insurance to what is best for you.
Speaker 1 00:24:46 No, that's brilliant. I think that's what uh, people maybe need to hear sometimes as well. Cause you never know, uh, you know there's some treatments well that some people specifically really like doing but they're not necessarily related to one another. So they'll be like, you know, I wanna do some, like you said like some waxing but maybe like some nails and stuff like that and maybe some places aren't able to combine those and be like, okay, so you're just doing that. Whereas obviously NSYNC takes a deeper look and go, right, okay, so it's gotta be specifically for this and especially looking at the kind of products you'll be using for certain aspects, possible injuries, et cetera. And then yeah,
Speaker 3 00:25:24 Definitely I think um, that's cover you. Yeah, absolutely. I think people insurance, don't get me wrong, insurance is probably one of the most boring things guys, isn't it? Let's be honest, right? I am a freak in the sense you
Speaker 4 00:25:38 Said it here, everyone <laugh>,
Speaker 1 00:25:40 Right?
Speaker 3 00:25:40 It's Billy in the sense of getting it sorted. It's the, it's, it's boring in that sense but it is the most important thing your business needs. So whenever you need your insurance, take 45 minutes out your day, make yourself a cup of tea and speak to somebody and listen to what your policy is covering you for what your treatment endorsements are saying they are key to your claims. I've done it when I was in the sales team. I'd have people, I can hear 'em cooking dinner and making a cup of tea while I am reading the most important part of their insurance and I know they're not listening. I will, if I could say to anybody every renewal, sit down, read your renewal documents. Are all your treatments on there? Have you learned something new that you've forgotten to add? Do you understand your endorsements? Have those endorsements changed since when you took your policy out to sit down with a cup of tea? Honesty that 45 minutes to an hour you alright, you can't get it back but it will be the most important part of your time spent when you are starting your business under every renewal.
Speaker 1 00:26:54 Well said. Well said bro. So I guess now I'll have a question for you Holly. I'm aware we're gonna slowly but surely run out of time. So if anyone's got any questions, now is the time to pop them in the chat box and we'll get to them. If not, what we'll do is we'll um, come back to you with a more detailed answer, make sure we can email you an answer as not every question is easily answerable in about five minutes or so. Um, I mean you've already covered how faces is very beneficial to a practitioner. So I guess could you talk about a little bit of like how the app is beneficial so practitioners maybe like the different features for any of those who maybe don't use the app yet?
Speaker 2 00:27:40 Yeah, absolutely. So obviously we've got our hundreds of fully insurable consent forms ready for you to use. You can forward them to your client's email. They get saved onto your app, which you can access on any device. Uh, the app is also free. Um, you can purchase your product straight from the app as well. So we have seven licensed pharmacies, um, that we work with. So you've got that peace of mind that um, you are purchasing licensed products from a licensed pharmacy. We've also got wholesalers on the app as well who sell things like consumables, you dermal fillers, couch roll, anything you need basically for your clinic or your salon. Um, we have over a thousand prescribers that you can connect with. So if you're looking to um, if you, if you need to order prescription items, you can find a prescriber through faces as well.
Speaker 2 00:28:32 Um, we check everybody's document. So all the prescribers on our app are, um, meant to be there. They, they have the right insurance, they have the right qualifications, um, and same as any practitioner who wants to purchase any pharmaceutical products. Um, through the app as well. You need your insurance documents, you need your photo ID and your training certificate. So we check all of that. Um, and we do that all for you. So all you've got to do is get a policy out with Insync <laugh>, give us your training certificate and your photo ID and we can register you. Um, you can also take payment through the app as well. We've got a booking system. Um, this, I mean that could go on forever, <laugh>, it's just basically everything you need in one space. And quick
Speaker 3 00:29:21 Question Holly, your, something came up on the sales guys today. They had a really good question. Can you have the app on your phone and an app on a tablet and can you be logged in at this? Can you have it on multiple devices?
Speaker 2 00:29:33 Yeah, absolutely. So for any clinic who maybe has um, different locations or multiple members of staff, absolutely yeah, you can have it logged in cool on multiple devices. Um, yeah, you just need to use your email and password that you signed up with.
Speaker 1 00:29:53 God, that's absolutely amazing. I love that. Just having this, the synchronicity of just, yeah, don't have to worry about it too much. We have got uh, one question, an insurance type question. Liani, you ready?
Speaker 3 00:30:05 Yep.
Speaker 1 00:30:06 <laugh>. So as a sole practitioner dentist, I have a home clinic, would my policy cover public access to my home or should I include it in my home insurance? Would you be able to answer that?
Speaker 3 00:30:19 I think it's a good question. It depends how the client is accessing the clinic area of the business. So if it is an outbuilding and they have back access to it, potentially your policy will cover the public liability for that. Um, it would be a question that I would need to ask the insurer, but if the, if the clinic is in the home and you've got the insurance on your home and that's where it is, then I would say yes, but I could find out for definite. I would also have that conversation to be fair with your home insurer because they would need to be notified that you have a business running from home potentially
Speaker 1 00:30:59 As bro and obviously, uh, to the person who asked the question. If you do want a more definitive answer, obviously Leanne can go away, ask the insurers and we can get back to you more definitive answer. But obviously it depends Well on those um, bits that she was saying about the it, it will depend <laugh>, it's one of those you have to nail down every single detail possible and then you'll be able to have a definitive answer. I think it's the best way to say how insurance works. We need all the details. Are there any other questions from anybody? Doesn't doesn't have to have any other questions. I guess it's been a really great informative uh, zoom so far. I believe personally. Um, I've learned a couple of new things. <laugh>, we
Speaker 3 00:31:49 Should be Yeah, me too.
Speaker 2 00:31:50 We should do them regularly. You know, just pop on and you know, people can send the questions in. We can even just have a discussion. You know, it doesn't really have to be anything that's q and a based. I
Speaker 1 00:32:02 Think it'd be really good to have more discussions I think yeah, we should schedule one for in the next couple of weeks. So e everybody bring your friends. Cuz I think to be honest, there's so much to chat about within the beauty and aesthetics industry. Loads of questions and just, it'll be really beneficial for new practitioners experience. You name it. Absolutely.
Speaker 3 00:32:23 Yeah,
Speaker 2 00:32:23 A hundred percent. There's just so much to cover isn't there? And it's ever changing as well. This is the thing
Speaker 3 00:32:30 All the time. Definitely all the time and changes are still coming aren't they? So <laugh>. Yeah, who knows. That's the interesting part is is what's coming. When's it coming? There's so much gray. Yeah, I mean it's not a discussion we can have cuz we haven't got the answers. We'll all find out at the same time everyone else finds out. Yeah. So yeah, but there's a lot of talk about it and um, we'll all find out together, won't we? Yeah,
Speaker 2 00:32:52 Definitely. So moral of the story guys, is have an story, do your
Speaker 3 00:32:57 Consent forms, <laugh> consent forms,
Speaker 1 00:32:59 Consent forms and insurance. <laugh>
Speaker 2 00:33:01 Fill out your me fill out your consent forms. Correct? Not you obviously your clients get them to fill everything out because solve well and good sowell and good using them through the app, but make sure everything is filled out
Speaker 3 00:33:13 Even for friends and family. So if
Speaker 2 00:33:15 You learn anything from this, it's consent forms. Always, always. Brilliant.
Speaker 1 00:33:20 Well thanks so much everyone for joining this evening. I hope it's been informative,
Speaker 2 00:33:24 <laugh>. Thank, thank you guys. Thanks
Speaker 3 00:33:26 Everyone. Thank
Speaker 2 00:33:26 You for having me.
Speaker 1 00:33:27 Thank you. You're welcome.
Speaker 3 00:33:29 And recording.
Speaker 1 00:33:30 We'll be up hopefully tomorrow or Monday.
Speaker 3 00:33:33 Awesome.
Speaker 5 00:33:35 Thank you everyone. Thank you. Bye Bye.
Speaker 1 00:33:39 If you'd like to learn more about Faces consent, in Sync, consent, or in Sync insurance, don't forget to check the description below. Thank you for listening and Gina, next week for another episode.
